Outlook makes its user’s accounts more secure with its two-step verification feature. It is double-layer protection to prevent your password from getting stolen. It also verifies you by sending a code on your phone device whenever you log into your Outlook account with the same device or another device. But sometimes, users experience the Outlook verification code not working or received while logging into their account. It is a serious situation; the Outlook account contains professional and personal data.
To get overcome this situation, we will help you with this. Here, you will get the perfect solution to fix your Outlook verification code not received a problem. , But the question arises why you are not receiving the code on your phone number.
Why I Can’t Receive Verification Code Outlook?
Verification code is an essential element while making your account more secure or you are changing the password. But when the Outlook verification code not working, there can be the following reasons:
- The phone number may be incorrect.
- You accidentally block the messages service.
- Maybe your Phone is experiencing a slow connection.
If the above points are working properly, but the Microsoft Outlook verification code not sending, then follow the next section.
Steps to Follow When Outlook Verification Code not Working?
You can perform the given below solutions when you can’t receive the verification code from Outlook.
Solution 1: Restart your Phone
Sometimes, the phone experiences an issue with the carrier’s server. When the phone gets slow connectivity or a poor network signal, your phone can’t receive any messages, including the verification code. So to fix the issue, restart your phone. After restarting again, repeat the process of sending the verification code. If you can’t still get the code, perform the following method.
Solution 2: Turn Off the 2-Step Authentication for a Particular Device
If restarting the phone doesn’t fix your Outlook verification code not working issue, then turn off 2 step verification Microsoft. The two-step verification asks you every time to verify yourself while accessing Outlook with a particular device like the phone. So, to stop the repeated verification, you have to turn off the 2-step authentication by the following steps:
- Firstly, open the Outlook app or Outlook.com on the device browser on which you want to stop the authentication.
- Then, the Sign-in page opens, enter the Outlook email address and click on Next.
Note: If you have already logged in to Outlook, click on the Profile icon and sign out.
- Later, in the Enter password window, type the Outlook password.
- After that, click on Keep Me Signed In.
- Now, the Two-step authentication will pop up for the device; choose the Keep Me Signed in checkbox.
- Click on Sign in to proceed with Outlook verification code not working issue fixation.
- From the Verify Your Identity Window, choose the mode of getting the verification code – by text on your phone or via email.
- Now, if you choose Phone Number mode, enter the Phone Number, or if you choose email mode, enter the email address to verify yourself. Click on Send Code.
- Enter the code in the verification box.
- Mark the “Don’t Ask Me Again on this Device” checkbox.
- Lastly, click on Verify.
Note: If you don’t enter the two-step authentication code while logging into the Outlook account and your account is inactive for 60 days, then the two-step verification will automatically turn on.
Solution 3: Check for Spam Folder
Whenever you choose the Email option of Two-step authentication, there are chances that that verification code can reach the Spam folder. Thus the Outlook verification code not working issue happens. To resolve this:
- Open the Outlook account and click on the Spam folder from the left panel.
- Check for the verification email. If you find it, copy the code and enter it into the Outlook account verification box.
- If you can’t get the code, even not in the Spam folder, check for the next solution.
Solution 4: Check for Outlook Service Outage
If none of the above solutions doesn’t fix the Outlook verification code not working issue. Then, there might be an outage with the Outlook service. You can check the outage by visiting the Microsoft 365 Service status page. If a green checkmark shows net to Outlook.com, everything is working correctly. If you see a red checkmark, then the Outlook service is down. Wait until the Outlook servers return to work to fix the issue.
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If the Outlook verification code not working, follow the above-stated solutions to fix the issue. If you are not getting the verification code, don’t try it again and again. You can block yourself by doing this for 24 hours. Always enter the correct phone number and email address while verifying. If, after following the information, you still face the issue, then contact Support For Emails‘ experts. They will provide better assistance for your concern. Thank You!
Q. What could be the possible reasons for the Outlook verification code not working?
A. Below are the listed significant reasons for the verification code issue:
- When you enter the wrong, wrong phone number and email address.
- You may have experienced a slow connection.
- The messaging feature is blocked on your phone.
Q. How can I turn it off when not getting the code?
A. Follow the given steps to stop Outlook asking code:
- Login to your account.
- Now, click on Manage Advanced Security from the Security & Privacy section.
- Tick the “I sign in frequently on this device. Don’t ask me for a code” checkbox.
- Your computer/device is now trusted.
- Finally, you will not get a code.
Q. How to establish Two-Step Verification again in Outlook?
A. To turn on the two-step verification again in the Outlook, follow the given steps:
- Go to Security Settings and then sign in with your Microsoft account.
- Now, select Set up Two-Step verification from the Two-step verification tab to turn it on.
- Follow the on-screen steps to complete the process.