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Microsoft Outlook is a feature-rich application that people everywhere use for performing various tasks. But sometimes, various errors can sneak in, which prevents you from accessing the application properly. Microsoft Outlook stuck on loading profile screen is a common problem that users face while launching Outlook. In it, MS Outlook won’t get past the profile screen, irrespective of your efforts. So, you cannot access your emails in the Outlook app. This problem can happen if your Outlook.ost or .pst data files are corrupted. But there are ways to resolve this issue. In this article, you’ll find the steps you should follow when Outlook gets stuck on the loading profile.
What to Do When Microsoft Outlook Stuck on Loading Profile?
From starting Outlook in Safe Mode to resetting the navigation pane, there’s much you can do. Follow these fixes when your Outlook not opening loading profile.
Start Outlook In Safe Mode.
The Windows Safe Mode feature will assist you to resolve Outlook not loading profile problems on your system. Through this mode, you can disable any suspicious add-ons in it.
- Firstly, press Windows + R keys simultaneously to access the Run command
- Secondly, input the command’ outlook.exe /safe‘ into ‘Run‘ and hit Enter.
- Select your profile and tap ‘OK.’
- Tap on the ‘File‘ menu.
- From the left sidebar, choose ‘Options‘ for accessing the ‘Settings’ menu of Outlook.
- Choose ‘Add-ins‘ from the available options.
- From the ‘Manage’ dropdown menu, choose ‘COM Add-ins‘ and tap ‘Go.’
- In the list, uncheck every add-in and tap ‘OK.’
- Exit Outlook and start it again.
- Now, enable add-ins one at a time. It will allow you to determine the problematic add-in.
Repair Outlook Email Account
Sometimes repairing the Outlook email account can also help you to resolve the issue of Outlook stuck on loading profile. Follow these steps.
- Open MS Outlook and tap ‘File.’
- Tap ‘Account Settings‘ under ‘Info.’
- Open the ‘Settings‘ for the problematic account.
- Now select the email account which isn’t syncing and click ‘Repair.’
- Check your settings and fields in the ‘Repair Account’ box and tap ‘Next.’
- Outlook will begin the repair process. It will enable a network connection, look for the account settings, and log on to the server to confirm everything is fine.
- After the process, tap ‘Change Account.’ Then click ‘Next.’
- Tap ‘Close‘ and then hit ‘Finish.’
- Now restart Outlook and see if the problem has been fixed
- Now restart Outlook and see if the problem has been fixed.
Read Also- Outlook Junk Mail Filter Not Working?
Restart Your PC
A simple suggestion to implement when you find Outlook 2016 hangs on loading profile is to restart your PC. Restart your system and relaunch Outlook. Sometimes such a basic technique is enough to make the issue go away. Moreover, restarting the system will eliminate other processes running in the background which prevents your Outlook to load the profile.
Delete Profile Folders In Outlook.
For deleting Outlook profile folders, you should first create a system restore point. It represents a stored state of your computer’s registry settings and system files. To create a system restore point in Windows automatically and fix the Outlook stuck on loading profile, the following are the steps.
- Launch the ‘Start‘ menu and look for ‘Create a Restore Point.’ Now open it.
- Navigate to the ‘System Protection’ tab. Choose the drive where you wish to create the restore point and tap ‘Configure.’
- Now, choose ‘Turn on System Protection‘ and tap ‘Apply‘ followed by ‘OK.’
- After you create it, you should run regedit to launch the ‘Registry Editor.’ Go to the key given below.
- In this key, all your Outlook profile folders are stored. The default profile is ‘Outlook.’ Right-tap it and delete it.
Reset The Navigation Pane Of Outlook
Another method to use whenever you get confronted by Outlook stuck on loading profile problem is resetting the Outlook navigation pane. The navigation pane in Outlook is where you can see your folder list and the icons to navigate between Mail, Calendar, Tasks, and People. When you run the reset pane command, it takes away all customizations to this pane. To run this command, the following are the steps.
- Exit Outlook.
- Select ‘Start‘ and from there go to ‘Run.’
- Input ‘OUTLOOK.exe /resetnavpane‘ in the ‘Open‘ box and tap ‘OK.’
Launch MS Outlook In Airplane Mode
When you open Outlook on your system, it links to an email server to get new emails. In case of an issue with the network connection, you may encounter connectivity problems with Outlook. It will lead to problems like Outlook stuck on loading profile. Follow the given points to utilize Airplane Mode on your computer and resolve this issue.
- Tap the ‘Notification’ icon at the bottom-right part of the screen.
- Choose the ‘Airplane mode’ and enable it.
- When this mode gets enabled, launch the Outlook application.
Switch Off MS Outlook Presence Options
Outlook provides you with several functionalities to display your presence in it. If you have many of these features enabled on your computer, it’s suggested that you switch them off whenever you face Outlook stuck on loading profile problem.
Note: You can implement this method only when you are able to launch the app on your system.
To disable the presence features, the following are the given steps:
- Launch Outlook application on the computer.
- Click ‘File‘ at the top-left part of the screen.
- You’ll notice various options there. Tap the one that reads ‘Options.’
- Next, choose ‘People‘ from the left sidebar on the succeeding screen.
- Now locate the section that says ‘Online status and photographs’ on the right-side pane. Then, untick the options given below.
- ‘Display online status next to name.’
- ‘Show user photographs when available.’
- Lastly, click ‘OK.’
- Close Outlook and relaunch it.
Make A New Profile In Outlook.
A corrupt Outlook profile can cause Outlook stuck on loading profile screen. Follow the given steps to create another profile.
- Go to Start.
- Navigate to “Control Panel” and tap on the “Mail” option.
- On the next screen, tap on “Show Profiles.”
- Tap on the “ADD” button for adding a new profile.
- Input a name for the new profile and tap “OK.”
- Input the email account configuration for the profile you’ve made.
- When you return back to the “Mail” inbox, choose your new profile from the dropdown menu of “Always use this profile.”
- Tap “Apply” and then “OK.”
- Now, open the Outlook app.
These techniques will help you resolve the Outlook stuck on loading profile problem. They are easy to understand and follow. But if you still cannot find any resolution, it’s best to seek professional email customer support service help. The technicians specialize in diagnosing and fixing all types of issues with the Outlook application.
Q. Why is My Outlook stuck on loading profile?
A. The Outlook stuck on loading profile due to faulty add-ins. Start the Outlook in safe mode and disable add-ins. Press Windows+R keys and type Outlook/safe in the Run window, and click on OK. After opening Outlook in safe mode, disable the add-ins one by one. Go to File>>Options>>Add-ins. Then select COM Add-ins>>Manage>>Click on Go. Unmark all the add-ins to disable and click on OK.
Q. What happens when we create a new profile in Outlook?
A. When you create a new Outlook profile, it will diagnose the Outlook issue such as Outlook won’t open loading profile issue. But at the same time, it will remove connections to shared mailboxes, and these connections will reconnect when your Outlook starts working.
Q. What is the leading cause for Outlook won’t open loading profile?
A. It seems that after updating the current channel version 1905 and higher Outlook, it won’t start or be stuck at the loading profile. You can notice that if you use Task Manager, unexpected other Office processes are running, preventing Outlook from running smoothly. To open the Outlook profile, end those Office processes with the following processes.
Right-click on the Taskbar and choose Taskbar Manager.
Go to the Processes tab, select the Office process, and click End Task.
Repeat the same process for each Office process.