Why Do CenturyLink Email Issues Appear? How Do I Fix It?

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Centurylink is one of the popular and earliest email services. You can safely send and receive emails or messages with it. But, if you’re scratching your head because of the CenturyLink email issues, don’t! This is a common issue that has numerous reasons to occur. Sometimes, it’s a weak internet connection, and sometimes an incorrect email address or password.


So, if you’re wondering- why is my CenturyLink email not working? Walkthrough this guide. Here, we’ll help you find the cause of the error and provide you with simple solutions.


Why Do Centurylink Email Problems Occur?

As mentioned above, there are various reasons for the issue to appear. Read the list below to find out what’s causing Centurylink.net email issues.


  • Providing incorrect login credentials
  • Unstable internet or slow signal speed
  • Centurylink software is outdated
  • The web browser has a corrupted cache and cookies
  • Exceed the email size limit, storage capacity, and others


Why is CenturyLink popular among users?


  • Massive storage up to 20 MB for email size
  • Storage capacity up to 15 GB
  • Sending up to contacts is 100 at a time
  • Webmail send limit up to 100/hour
  • SMTP send limit up to 500/hour
  • IP Based on Send limit up to 50/5 minutes


Troubleshoot Centurylink.Net Email Issues

Several methods are there to resolve the centurylink.net email issue. We have covered all bets and simple solutions here.


1. Misconfigured Centrylink.Net Settings

If you want to send and receive email without any trouble, You must set up the proper configurations. Likewise in CenturyLink email, you need to configure its incoming and outgoing email server settings as these settings are essential for the smooth exchange of emails.


Thus, if you’re facing Centurylink.net email issues, use these steps mentioned here.


Configure incoming mail server settings:


  • Username – Provide your email id and the domain
  • Password – In the next column, enter the Login password for your  CenturyLink Webmail Account Email ID.
  • Server – pop.centurylink.net (enter this URL)
  • PORT number– 993
  • Security type– SSL / TLS


Configure Outgoing Mail Server Settings:


  • Username –  Provide your email id and the domain
  • Password – In the next column, enter the Login password for your  CenturyLink Webmail Account Email ID.
  • Server – smtp.centurylink.net (enter this URL)
  • PORT number– 587 / 465 (any of these as per rule)
  • Security type – SSL / TLS


2. Reset Centurylink Account Password

If your CenturyLink password is causing an issue, reset it and try again. Please create a strong but easy-to-remember password. Also, don’t risk sharing it with anyone, this can be misused or changed.


Steps To Reset CenturyLink Webmail Password


  • To begin, visit the CenturyLink official website.
  • Enter your login information now. If necessary, verify the password once more.
  • Select Change or Reset CenturyLink Webmail password from the drop-down list.
    • In the Current Password field, enter your previous unchanged password.
  • Enter your new or unique password that you created in the New Password field.
  • Click on the Save button.


3. Clean Junk And Spam Mails

As we discussed above, exceeding the limit of 15GB of storage can cause an issue. It can accumulate junk and spam mail and affect its productivity.

However, another reason for accumulating junk and spam mail is a virus. Therefore, it’s recommended to remove junk or spam mail frequently.


4. Update Centurylink Email Application

Centurylink is a widely popular email service. It comes up with new updates once in a while. But, if you’re not using it regularly you may not know and miss downloading them. This can cause you a central email issue.

Hence, if you have CenturyLink installed on your device, you must update it regularly. Updates resolve various issues and eliminate malicious elements from them.


5. Reset CenturyLink email on Android or iPhone

If the CenturyLink email issues are on your android or iPhone, here is what to do. Reset the email settings.


Here, we’ve explained the steps for both devices. Thus, you can reset the CenturyLink strings for your android or iPhone easily.


CenturyLink email settings for iPhone


  • Go to the iPhone settings
  • Locate and select ‘Mail, Contacts and Calendars option
  • Tap on ‘Add Account’(below the iCloud tag).
    • If  CenturyLink.net is not listed, select ‘other.’
  • Choose the option Add Mail Account then enter the details:
    • Name: Your Name
    • Email: Your username
    • Password: Your centurylink.net account password
    • Description: Centurylink
  • Tap Next.
  • Under incoming mail server, choose IMAP and enter:
    • Hostname: mail.centurylink.net
    • Username: Your full username
    • Password: Your centurylink.net password
    • Use SSL: Yes
    • Authentication required?: Yes, enter the password
    • Server Port number: 993
  • Provide these details under the outgoing mail server:
    • Hostname: smtp.centurylink.net
    • Username: Your full email address
    • Password: Your centurylink.net account password
    • Use SSL: Yes
    • Authentication?: Password
    • Server Port: 587
  • Save the changes.


CenturyLink email settings for Android Device


  • Open the Email/Gmail app.
    • Otherwise go to Menu >> select Settings >> click on Add Account
  • Under the Setup email section, click ‘Other.’
  • Enter your centurylink.net email address.
  • Select Manual Setup.
  • Tap the IMAP account.
  • Details required for incoming server settings:
    • Username: Your email address
    • Password: Your account password
    • IMAP server: mail.centurylink.net
    • Security type: SSL (please allow SSL encryption for the incoming mail server)
    • Port number: 993
  • Tap Next.
  • Details required for outgoing server settings:
    • SMTP server: smtp.centurylink.net
    • Port: 587
    • Security type: SSL
    • Click on ‘Next’ once done
  • Select the Email check frequency.
  • Enter your account name.
  • Tap Done when completed.


Summing up:

We hope this guide is insightful and helps you understand — why CenturyLink email issues occur? All methods mentioned here are easy to apply. But, if you still find it difficult, we’ll be pleased to assist you. You can contact us for your queries and other email issues anytime. And for Centurylink, if none of the above methods help, please contact the CenturyLink email help team.

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